Halcyon Product Recall Information |
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| Halcyon is committed to manufacturing dive gear that exceeds the industry's highest standards. Nevertheless, we recognize that eventually a component could be shipped to our customers that does not meet our expectation of quality. Even as we do our best to ship only the highest quality gear, we will announce any recall in a timely manner, along with the procedure that will need to be followed to ensure a quick and unbureaucratic handling of the issue.
Halcyon Voluntary Recall of Select Explorer 40 BC’s
Halcyon Manufacturing has identified a very small number of Halcyon
Explorer-40 BC’s sold after July 2005 that could develop
problems over time. In these few units it is possible that the over
pressure valve (OPV) could delaminate, causing the BC to leak. It is
unlikely that most of these units will experience any problems; yet,
given its rigorous desire to produce only the finest quality equipment,
Halcyon would like to ensure this problem does not affect the safety or
convenience of our customers. This problem was identified during regular
quality control evaluations in which a lamination machine (RF welder) showed
slight inconsistency during production. The machine has been replaced and the
few BC’s affected have been identified by quality control. Halcyon is seeking
to minimize any inconvenience to our customers. To this end, all Halcyon
distributors have been notified and are prepared to assist any affected
customers. If you have an affected BC (see serial numbers below) please
return the unit to any Halcyon dealer; you may also contact your local
distributor for replacement. If you have any questions or prefer to work
directly with Halcyon please contact Halcyon tech services via the contact
information listed below. Location of serial number on Explorer 40 wing: plasticized tag on the bottom of the center spine, on the front side of the wing.
If you still have a pre-recall inflator, please contact your local dealer as soon as possible to arrange for a replacement. We are committed to replacing any outstanding inventory with a replacement inflator. Halcyon Stainless Steel Power Inflator Recall 25 May 2004
Halcyon is recalling all stainless steel power inflators. The only units affected can be easily identified by their stainless buttons and started shipping on all Halcyon BCs after Oct 21, 2003. This recall is in response to problems experienced by some Halcyon customers. Identification of the cause was unusually difficult due to the odd dispersion of these problem units. Furthermore most customers report that their units are performing flawlessly. However, there are pockets of unacceptable failures in which customers or dive shops seem to have a grouping of unreliable inflators. Given the nature of this failure, there is no way to ensure that a unit performing properly will not develop problems over time. Typically, the problem expresses itself as a slow leak into the BC bladder. The cause of the leak relates to small imperfections within the machining of the stainless air barrel of some inflators. Not all of the inflators exhibit the machining flaws. Thus, a majority of the units perform flawlessly but groupings of product might display the imperfections. We believe there to be no responsible alternative but to institute a recall of every stainless steel inflator sold by Halcyon. In order to ensure this recall occurs in the most responsible manner possible, we have contacted the U.S. Products Safety Commission and notified them of the return. They are monitoring the recall process and the return of the units. The original (recalled) version of the inflator had a smooth surface on the outter edge of the power inflation button retainer nut. The replacement inflator has a shallow groove cut into the surface of the nut.
Halcyon is deeply apologetic for any inconvenience this recall might cause. We are dedicated to making the world's best diving products and to ensuring diver safety at all costs; this solution seems the only reasonable course of action. Please do not use your BC with the Halcyon stainless steel power inflator until we have had the chance to replace the suspect unit. This recall only applies to Halcyon inflators shipped after Oct 21, 2003. These units have stainless steel buttons and are easily identifiable from previous Halcyon inflators. In order to reduce the inconvenience and to return your BC to operation as quickly as possible, we are shipping new inflators to your local Halcyon dealer. You may bring your inflator to your dealer, trade it for a new unit, and have it fitted to your buoyancy compensator. Please contact your local Halcyon facility to coordinate the best time for this warranty replacement. If this solution is not feasible, please contact Halcyon using the following information:
Be sure to include return shipping information with your inflator. If you have any questions please feel free to contact us. We will be very happy to work with you in any way that supports your satisfaction and safety. More information about the recall process is available from the US Consumer Product Safety Commission. Halcyon is working closely witht he US CPSC to ensure that the recall is handled in a safe and expedient fashion.
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