You local Halcyon dealer should always be the first place you turn to in the event of a warranty claim. The Halcyon warranty is a global warranty. As long as you have a valid sales receipt from an Authorized Halcyon Dealer, the warranty extends to all countries and shops, regardless of where the item was purchased. Any Authorized Halcyon Dealer can handle warranty returns to the factory with a valid receipt.
If you do not have a local Halcyon dealer, you can contact Halcyon directly for warranty and repair work. Email Halcyon Technical Services or call us at 386-454-0811 for details on how to return your Halcyon gear. Please Note: A Halcyon Product Return Form needs to be completed and sent with any repair or warranty work returned to Halcyon.
When returning any gear to the factory, it is very important that you pay extra attention to packaging the shipment correctly. Damage caused by improper shipping will not be covered under warranty. We recommend packaging your equipment in a sturdy box, leaving room all around for packing materials such as bubble wrap, foam, or Styrofoam. Heavy metal parts, such as manifolds and batteries, can and will cause significant damage to themselves and to any other included gear if you don’t use proper packing materials.
Lights require extra attention when shipping. Always provide an extra layer of wrap around the lighthead. It is important that you return all parts of the lighting system (light, battery, and charger) for evaluation. If you are returning a light that has been flooded, do not secure the lid with the battery in the canister. Depending on the damage, the battery can off-gas hydrogen and create a risk of explosion.
Tech Services can be contacted as follows: